Job Type:	contract	Duration:	12 months
Category:	Customer Support or Client Care	Recruiter Reference:	988167
URL for Applications:	Apply Here	Salary:

We have an excellent opportunity for a Rent Officer to join our Income Management team. Delivering an efficient customer focused income collection service, you will work to achieve team KPIs and personal targets. You’ll help our customers by implementing affordable payment plans, educating them in finance management techniques and supporting in applications for benefits/universal credit.

At Platform we believe in making a difference to people's lives and we work to achieve this by providing the best levels of service to our customers and always approaching challenges with a can-do attitude. If you want to make a genuine difference with the work you do, this might be the right role for you!

Part of the role will require site visits on an ad-hoc basis and preparing and presenting cases in court, so a driving license and access to a vehicle to travel around the Worcestershire area is necessary. This role is on a fixed term contract until 31st March 2025.

What could you be doing?

The role is to work as part of a team delivering an effective and efficient customer focused income collection service. You will be responsible for collecting any income owing, including current and former tenant debt, court costs, recharge repair costs and any other sundry debts that may arise.

You will liaise with customers to agree repayment plans, taking into account financial circumstances and encouraging them to look at income/expenditure. You will also work collaboratively with other Platform colleagues to achieve the best outcomes.

Some things we need from you:

The ideal candidate will have a background in debt recovery and possession proceedings within a housing context or experienced in a target driven environment. Experience of managing accounts is also desirable.

You will be comfortable having challenging conversation with customers and be able to handle these showing empathy. You will also have excellent negotiating skills with the ability to be calm, resilient and manage difficult conversations. Organisation skills and the ability to work to timeframes is also key to your success in this role.

Some of our great benefits include:

Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave   

Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave

Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts        

Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more      

Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 8% (inclusive of life assurance and dependent on employee contributions)        

Learning and Development opportunities 

Salary sacrifice electric vehicle scheme and cycle to work scheme

Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers



If this sounds like the role for you and you want to find out more, please contact recruitment@platformhg.com.