The Quality Manager will be responsible for the day-to-day running of the Quality department as well as promoting high levels of quality across all areas of the company. They will lead quality inspections, audits, and process reviews. Alongside this, they will be continually looking for areas of improvement across business and implementing innovative strategies to help BCS Group achieve their companywide objectives.

Key Responsibilities:

Quality Checks

• Develop and implement quality standards.
• Carry out quality checks on manufactured products to ensure that they meet high-quality standards.
• Responsible for carrying out frequent internal audits.
• Ensure all processes are kept up to date and reviewed regularly.
• Following implementation, monitor the effectiveness of new processes/changes.
• Look for areas of improvement across the business.
• Ensure that products brought in from manufacturers adhere to our quality standards.
• Carry out supply chain audits where necessary.
• Oversee the calibration standards for the business.
• Investigate and troubleshoot product and production issues.
• Develop and maintain appropriate governance procedures to ensure compliance with relevant legislation and industry standards.

Business Improvements

• Look for areas we can improve on as a business and help to support the project manager in implementing change.
• Introduce innovations to the business.
• Examine ways we can improve production and efficiency.

Complaints & SLA’s

• Responsible for ensuring that complaints are closed out within the agreed SLA and that they are investigated thoroughly, with corrective and preventative measures put in place.
• Carry out root cause investigations of non-conforming products.

Fabrications

• Assist the Fabrication team with obtaining and maintaining accreditations.
• Assure that Fabrication products are delivered to the required design and standard by carrying out pre-delivery quality inspections.
• Escalate concerns and agree on remedial actions with the Fabrications team.
• Support the Head of Fabrications by carrying out specific quality checks.
• Support the Head of Fabrications in developing new systems and processes to streamline the division.
• Develop contract-specific Inspection & Test Plans (ITP) for the Fabrications division, ensuring they meet the needs of the customer.

Management

• Manage internal quality resources.
• Carry out regular 1-2-1s with direct reports.
• Support direct reports in reaching departmental goals.
• Carry out PDRs annually and support the team in reaching their goals.

Key measures & targets:

• Support the Fabrications team with quality checks
• Lead audits
• Regular reviews of processes across the business
• Complaints closed out within 5 working days

Key relationships:

• Quality team
• Fabrications team
• Management Team
• Business Support Team

Person Specification:

The successful candidate is likely to meet all of the following criteria:

Essential

• Understanding of ISO Accreditation 9001
• Previous experience of quality role
• Great eye for detail
• Good reliability and integrity
• Flexibility and willingness to adapt to different tasks and projects
• Strong IT skills

Desirable

• Understanding of ISO accreditations 14001, 45001 and 500001
• Previous experience of working in the industry
• Educated to degree level
• Membership of the institute of Chartered Quality Institute or other relevant professional body
• Internal auditor qualification
• Previous experience of working in a manufacturing environment