Who are we?  

 You may not have heard about us before, but that’s ok, because you could be a click away from joining us on a very exciting journey.

The Floor Room is a brand new and exciting brand, created to make the process of buying flooring as enjoyable and inspirational as possible. We have teamed with John Lewis and have 34 new design led flooring concessions as well as a flagship store on Tottenham Court Road in central London.

It is a space to encourage creativity and fun, whilst placing our customers aspirations at the centre of the experience, allowing their creative ideas to become a reality. We provide a customer experience like no other, creating a truly immersive and exciting way to shop for all your flooring needs.

Not only do we offer fantastic career opportunities we also enjoy imparting our knowledge so you can be truly successful in your role. We’ll give you all the training and support you need to thrive in our environment.

In joining the floor room family, you will join a well-connected and collaborative team who will be inspired to work hard whilst having fun! This will be a progressive and entrepreneurial environment where you feel empowered to be your authentic self.

The Person 

Authentic, credible and yourself…peppered with some amazing experience,  

• Previous retail customer service experience in a similar role, with a strong emphasis/focus on providing an excellent customer experience preferably in a design led environment 

• Demonstrable experience/interest in interior design/textiles, home trends and styles would be advantageous 
• A track record of delivering strong commercial results individually 
• Experience of working to sales targets and KPI’s 
• Computer literate with a good working knowledge of MS package   

The Position 

As a Flooring Consultant, you will drive sales and profitability through the delivery of an inspired end to end customer experience. 

Key responsibilities: 

• Be devoted to exceeding customer expectations from a customer service and hospitality perspective, whether in store, online or via other communication channels. 
• Provide advice and information on our products and services and work closely with your colleagues to convert customer enquiries into sales using the prescribed sales journey. 
• Play your part in ensuring the store is impeccably presented both front and back of house and that product samples are impeccably presented. 
• Adapt your approach to offer a bespoke service ensuring all customers feel welcome, comfortable, and inspired. 
• Develop a detailed understanding of the customer’s project, taste, and preferences 

• Use your expertise and influence, including your design capabilities, to demonstrate and explain options in-line with the customer’s needs 
• Own your customer’s end-to-end journey and apply attention to detail throughout, ensuring the customer has a smooth and seamless experience from all those involved (including In-Home Consultants and Fitters) 

Benefits 

Why work for us? This is an exciting opportunity to play a crucial part in contributing to the ongoing success and continued growth of the floor room brand. 

You will join a brand that feels like a strong family unit and work in a fast-paced retail environment where you feel inspired to be your best and where you enjoy what you do! 

• 22 days holiday plus bank holidays
  (AND you can buy/sell up to 5 days with holiday trading)
• Opportunities to learn and grow with the floor room!
• 25% staff discount with us, and a group discount across Nestware Companies
• Competitive salary with a generous bonus scheme, and uncapped commission
• Access to discounts at more than 700 high street retailers
• Mental, physical and financial support (Retail Trust)
• Cycle 2 work scheme
• Digital GP service
• Pension scheme
• Life assurance
• Plus, many more benefits like Give as you earn and Heath cash plan…

We appreciate that a new brand with a great job advert may feel a little unsettling, and that you may have a few questions, please do not let this put you off applying, we can talk you through this exciting opportunity and then you can decide if this is the career move you are looking for, we look forward to receiving your application.