Richmond and Wandsworth Councils have an exciting opportunity for an Quality Assurance Commissioning Officers. You will join the Quality Assurance and Contract Monitoring Team in the Adult Social Care and Public Health Directorate. This 1-year fixed-term position is well suited to an individual who has experience in quality assurance and managing Adult Social Care contracts; and is interested in improving quality and performance of commissioned providers that care and support people with a learning disability, mental health issues, physical disabilities, and older people.

At the heart of our work is promoting independence, choice, health and wellbeing of the local populations through strengths-based approaches.

In this role you will undertake quality contract monitoring of day-to-day service provision and assist in raising standards of care provision across both boroughs through the application of the department’s Quality and Risk Framework and by providing practical support and best practice guidance to both providers and commissioning colleagues. The post holder will work closely with commissioners agreeing areas for review and improvement. The post will apply and capture service user and carer feedback, maintain frequent contact with specific providers, and collate information and intelligence to inform safeguarding, contract management, commissioning and procurement activity.

You will need to be motivated, enjoy new challenges, have good analytical and communication skills, be equally able to work individually and as part of a team. You will need to be able to gather, analyse and present complex data and information from a range of sources to a varied audience. You will have an ability to prioritise your own work, taking into account both team and organisational requirements and be able to negotiate and resolve complex problems. In addition the ability to manage change well is a necessity. 

In return, you will be part of the Quality Assurance and Contract Monitoring Team which is an extremely supportive, collaborative team with effective communication that is essential, committed to providing a quality service and welcoming of new ideas for improvements. 

In addition, we can offer you working arrangements that will enhance your work-life balance and a generous holiday allowance of 40 days including bank holidays. We offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops, and other establishments. A wide range of developmental opportunities are also offered.

Indicative Recruitment Timeline

Closing Date:  Sunday 17 March 2024

Shortlisting Date: w/c 18 March 2024

Interview Date: TBA

For a discussion on this post please contact the Quality Assurance and Contract Monitoring Team:

Dimitra Nikoloudaki – Senior Quality Assurance and Contracts Manager, tel: 07970905835

Useful Information:

Please note that these dates are only indicative at this stage and could be subject to change.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.