Operational Support Officer - HMP Northumberland

Posted 24 May 2024


Morpeth (Security or Protective Services)


Job Type:permanentDuration:
Category:Security or Protective ServicesRecruiter Reference:#RF-010800-FY24
URL for Applications:Apply HereSalary:£22,330.00 rising to £22,830.00 after 2 years and £23,330.00 after 4 years.

Are you looking for a rewarding and challenging career that makes a difference in people's lives? We are currently seeking dedicated individuals to join our team as Operational Custody Officers (OSOs) at HMP Northumberland

Sodexo’s vision for HMP Northumberland is to develop a safe, stable, and progressive environment with modern facilities dedicated to reducing re-offending and enabling individuals to fulfil their potential. Every aspect of the prison is designed to help prisoners make meaningful progress in their sentence and personal development goals within a surrounding culture of rehabilitation. 

What We Offer: 

Starting salary of  £22,330.00 per annum, rising to £22,830.00 after 2 years and  £23,330.00 after 4 years.

Main Responsibilities:

  • Provide an efficient and effective support service to operational staff in designated locations within the prison, including Gatehouse, Control Room, Visits, Security, Stores and Residential control areas.
  • Operate and monitor security and supervision systems within the prison.
  • Operate and input data into Sodexo systems.
  • Report any problems or concerns, potential breaches of security or Health and Safety hazards to the Duty Manager immediately.
  • Ensure a thorough handover to incoming staff, making them fully aware of recent and forthcoming events.
  • Undertake duties as required which contribute to the effective operation of the prison.
  • Work in accordance with all Sodexo policies and procedures.

As an Operations Support Officer, you will be responsible for maintaining a safe and secure environment for staff, visitors and residents where everyone is treated with decency, dignity and respect. You will also create, maintain, and promote an environment which demonstrates an adherence to safety and security.

Please see attached job description for further information regarding the role requirements.

The Ideal Candidate:

  • High level of interpersonal skills.
  • Has a proactive approach to Equality and Inclusion.
  • Has a proactive approach to Health and Safety.
  • Willingness to challenge inappropriate behaviour in a calm and reasonable manor. 
  • Ability to perform tasks alone or in a team to a high standard without constant supervision.
  • Proactive and systematic approach to tasks.

Great OSOs are the backbone of our business and play an important part in the smooth operation of our prisons. Every OSO will play a key part in the functioning of the prison.

Recruitment process:

Full completion of application form on Sodexo careers website by Sunday midnight 
17th March 2024.

Getting you up to speed and equipping you with the tools to do your job happens over a four-week training programme. This is where you’ll develop the necessary skills to work independently as an OSO. From shadowing more experienced colleagues, to understanding how to deal with conflict, you’ll be ready and prepared for every day going forward.

Interviews - TBC
Start Date of training course: 09th September 2024.

Post holders will be subjected to a security check (level 2) prior to being employed.

Please note: initial communication will be via email, please monitor your junk and spam folders to ensure you are aware of next stage requirements.

About The Company 
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

How to Apply

Apply Online