Customer Service Assistant (Food Retail)

Posted 09 Nov 2023

East of England Co-op

High Street, Kelvedon (Sales / Business Development)

https://www.eastofengland.coop/


Job Type:permanentDuration:
Category:Sales / Business DevelopmentRecruiter Reference:10018351
URL for Applications:Apply HereSalary:£10.50 per hour - Total Vacancy Hours: 24

APPLY NOW, THERE IS NO NEED FOR A CV!

The shifts below will be split between two roles, this will be discussed during the interview stage.

Working Day Shift start/end time
Monday 4pm - 10pm
Tuesday 12pm - 6pm
Wednesday 11am - 5pm
Saturday 10am - 4pm

 

Our working patterns are non-contractual. The advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

Click on the video below to meet Bertie & Becky who are both Customer Service Assistants (CSA) at our co-op. They tell us more about what it is like to work as a CSA in our food stores.

Package Description

What’s in it for you

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?  

  • Competitive rates of pay
  • 20% discount in our food stores, along with other discounts across our family of businesses
  • 22 days holiday (plus bank holiday entitlement) which increases with service
  • 5% employer pension contribution
  • Death in service benefit
  • Access to our colleague communications app, The Loop
  • Enhanced* family leave and pay arrangements
  • Opportunities to grow, with award-winning training and apprenticeship programmes
  • Great deals and discounts across 100’s of high street and online retailers
  • Financial wellbeing support, including Wagestream®

Check out the detail of all our colleague benefits here.

We recognise the challenges people face trying to balance commitments both in and out of the workplace -  perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.

Main Responsibilities

As a CSA (Food Retail) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Want to know more? Take a look at our job description for the role here.

The Ideal Candidate
  • Friendly and approachable
  • A reliable team player
  • Effective communication skills
  • A positive attitude
  • Engaged and self-motivated
  • Willing to learn and adapt
  • Have a basic level of numeracy, literacy, and IT Skills

All other roles

Our co-op will only recruit individuals who have passed the school leaver’s age.  To find out the school leaver age please visit the following link; https://www.gov.uk/know-when-you-can-leave-school

About The Company

The East of England Co-op is the largest independent retailer in East Anglia, with over 230 stores and branches across Norfolk, Suffolk, Essex and Cambridgeshire.

Owned by over 260,000 members – including our colleagues – our vision is to be the most valued organisation in our region, by being a better kind of business and using our profit to make a positive impact on our communities.

Our Community Cares Fund provides hundreds of thousands of pounds to support groups and good causes, with a focus on mental health and wellbeing, food justice for all and creating community spaces. 

With a focus on environmental sustainability, we’re proud to have led the way on reducing food waste, being the first major retailer to sell food past its Best Before date for just 10p. 

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential, whether in food retail, funeral services, property investment, travel, security, stonemasonry, events, or our support functions. 

Find out more at www.eastofengland.coop

Our Recruitment Process

If this is the job for you, simply click ‘apply’. You will be required to register a profile on our careers page. To do this simply click apply. The good news is you’ll only have to register once – after this, it’ll be easier and quicker to apply for any roles in the future too.

During the process of applying for a CSA position you will not be required to submit a CV. We instead ask that you complete all of the questions asked as part of your application to ensure that the process is as smooth as possible.

Learn about our recruitment process below, to understand its requirements and whether this is suitable for you:

How to Apply

Apply Online