Customer Service Advisor

Posted 09 Nov 2023


Cribbs Causeway the floor room within John Lewis The Mall at Cribbs Causeway Patchway Cribbs (Sales / Business Development)

Job Type:permanentDuration:
Category:Sales / Business DevelopmentRecruiter Reference:Nestware/TP/33379/5874
URL for Applications:Apply HereSalary:Guaranteed to earn £23,000 per annum, Until 2 months after store opening

Who are we

The Floor Room is a new and exciting offering created to make the process of buying flooring as enjoyable and inspirational as possible.

It is a space to encourage creativity and fun, whilst placing our customers aspirations at the centre of the experience, allowing their creative ideas to become a reality. We provide a customer experience like no other, creating a truly immersive and exciting way to shop for all your flooring needs.

In joining the floor room family, you will join a well connected and collaborative team who will be inspired to work hard whilst having fun! This will be a progressive and entrepreneurial environment where you feel empowered to be your authentic self.

We create an experience to ENJOY, a vision to INSPIRE and a relationship to TRUST


The Position

We currently have a number of exciting opportunities for Flooring Consultants to join the floor room family across a number of locations in the UK.

As a Flooring Consultant, you will drive sales and profitability through the delivery of an inspired end to end customer experience.


Key responsibilities:

  • Be devoted to exceeding customer expectations from a customer service and hospitality perspective, whether in store, online or via other communication channels.
  • Provide advice and information on our products and services and work closely with your colleagues to convert customer enquiries into sales using the prescribed sales journey.
  • Play your part in ensuring the store is impeccably presented both front and back of house and that product samples are impeccably presented.
  • Adapt your approach to offer a bespoke service ensuring all customers feel welcome, comfortable and inspired.
  • Develop a detailed understanding of the customer’s project, taste and preferences
  • Use your expertise and influence, including your design capabilities, to demonstrate and explain options in-line with the customer’s needs
  • Own your customer’s end-to-end journey and apply attention to detail throughout, ensuring the customer has a smooth and seamless experience from all those involved (including In-Home Consultants and Fitters)


The Person

The successful candidate will meet the following criteria:

  • You will have proven experience in a similar role.
  • Demonstrable experience/interest in interior design/textiles, home trends and styles
  • Must have previous customer service experience in a similar role, with a strong emphasis/focus on providing an excellent customer experience ideally in design led retail environment
  • Must be computer literate with a good working knowledge of MS packages
  • Will have experience of working to sales targets
  • Good administrative skills





Why work for us? This is an exciting opportunity to play a crucial part in contributing to the ongoing success and continued growth of the floor room brand.

You will join a brand that feels like a strong family unit and work in a fast-paced retail environment where you feel inspired to be your best and where you enjoy what you do!

  • 22 days holiday plus bank holidays
  • Competitive salary & bonus scheme
  • Retail discount
  • Cycle 2 work scheme
  • Digital GP service
  • Holiday trading
  • Pension scheme
  • Heath cash plan
  • Life assurance
  • Give as you earn

How to Apply

Apply Online