Assistive Technology Support Officer

Salary: Starting salary £24,496 (Level one) rising to £25,878 (Level two) (part time pro rata)

18.5 hours per week – Wednesday, Thursday and Friday

Permanent

NCC Housing Services will continue NCH’s commitment to creating homes and places where people want to live and providing rewarding careers within the communities that we serve.

About the role:

You will be part of a team within Nottingham on Call our 24/7 call monitoring service providing advice and support to elderly and disabled residents across Nottingham City and surrounding areas who use our Telecare emergency response systems. We are looking for someone to join our Assistive Technology team with passion and enthusiasm for helping others, particularly elderly and vulnerable tenants.

As an Assistive Technology Support Officer you will:

• Provide customers, and health and care professionals with advice and information on the most appropriate Assistive Technology equipment
• Triaging referrals and interpreting enquiries in order to identify the right assistive technology solutions to meet customer’s needs
• Ensuring that referrals for assistive technology are processed effectively and efficiently
• The effective management of all our assistive technology equipment ensuring that appropriate levels of equipment are maintained
• Ensuring accurate sales information is recorded and passed onto to the relevant team members for processing
• You will also be responsible for booking in installations for equipment ensuring that engineer time for installations is maximised.

To excel in this role, you will need to utilise your excellent communications skills to communicate complex and sensitive issues effectively with a wide variety of internal and external stakeholders. You will also need to have an aptitude for stock management and related systems.

We are looking for someone with the ability to prioritise workloads, demonstrate self- motivation and continually demonstrate a customer focused approach to your work.

Rewards and Benefits:

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. 

In addition to working within a great team and a competitive salary you will have access to:

• 25 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working – to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Please see our website for more details: Employee Benefits - Nottingham City Council Careers (oraclecloud.com)

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

How do I apply?

To find out more and discover how you can help us to make a real difference to peoples’ lives, please click the apply link. You will be asked to submit a CV and personal statement detailing how you meet the person specification.

Closing date: 20 June 20230 – we may close this early if we receive high volumes of applications  

Interview date: 3 July 2023 face to face at Harvey Road - Please note this is subject to change