Ignite Energy is part of the Inspired PLC family. Inspired PLC is one of the UK’s leading independent Third-Party Intermediaries (TPI) working with commercial, industrial, and public sector energy consumers. Our mission is to optimise the value of every pound spent on utilities by our clients through our innovation and dedication to client service, so our clients can focus on the growth of their business.

This role is ideally suited to a career minded, ambitious individual who is looking for that unique opportunity to prove what they can do and then be rewarded for it.

We are looking for a Support Technician to join our successful Ignite Energy team. This role is a Harrogate Office role.

Ignite Energy

Ignite Energy is a part of Inspired Group - a leading energy consultancy with a proven track record of helping clients improve their energy efficiency, cut costs and manage energy projects.

Role and Responsibilities

The role

This role is to provide 1st line technical support to customers & project team members, primarily focusing on the day-to-day reactive queries raised to the support team and by the support manager.

Responsibilities

• The key responsibilities for this role are:
• Responding to customer queries and issues
• Raising and solving cases on helpdesk case management system
• Meeting customer SLAs
• Analysis and reporting of common issue trends
• Updating customer help documentation
• Working with field engineers to assist with issues and new projects
• Testing of new hardware
• Exploring & implementing energy saving opportunities
• Producing proactive technical support reports for customers
• Attending sites to health check and resolve minor issues
• Read and comply with the company Health & Safety Policy; taking reasonable care for the Health & Safety of themselves and others; co-operate with managers and other employees in fulfilling our objectives and statutory duties.

Candidate Requirements

• Exceptional communication skills when dealing with customers & project team
• The ability to manage workload
• Flexibility and adaptability to changing workloads
• Exceptional intuition and problem-solving skills
• Professional telephone manner
• Ability to work effectively both independently and as part of a team
• Competency in Microsoft applications including Word, Excel & Microsoft Dynamics 365
• Ability to work on tight deadlines

What we offer

• Training and development opportunities
• Company pension
• Flexible work hours
• Sharesave scheme
• Life insurance

If you are interested in the role and would like to be considered, please apply below and a member of our In House Recruitment Team will be in touch. Good Luck!