Senior Flooring Consultant Part Time

Posted 19 May 2023

Carpetright

Chelmsford (Sales / Business Development)


Job Type:permanentDuration:
Category:Sales / Business DevelopmentRecruiter Reference:carpetri/TP/76743/4189
URL for Applications:Apply HereSalary:£17300 - £17300

Who are we

The Floor Room is a new and exciting offering created to make the process of buying flooring as enjoyable and inspirational as possible.

It is a space to encourage creativity and fun, whilst placing our customers aspirations at the centre of the experience, allowing their creative ideas to become a reality. We provide a customer experience like no other, creating a truly immersive and exciting way to shop for all your flooring needs.

In joining the floor room family, you will join a well-connected and collaborative team who will be inspired to work hard whilst having fun! This will be a progressive and entrepreneurial environment where you feel empowered to be your authentic self.

 

The Position

We currently have a number of exciting opportunities for Senior Flooring Consultants to join the floor room family across a number of locations in the UK.

As a Senior Flooring Consultant, you will drive sales and profitability through the delivery of an inspiring end to end customer experience whilst in tandem acting as a role model and coach for other colleagues.

 

Key responsibilities:

  • Be devoted to exceeding customer expectations from a customer service and hospitality perspective, whether in store, online or via mobile communication methods
  • You will provide advice and information on our products and services and work closely with your colleagues to convert customer enquiries into sales using the prescribed sales journey
  • Role model the values of the business and lead by example, supporting the Team Leader by training and mentoring new and existing colleagues
  • Actively deputise for the Team Leader in their absence
  • Actively support the Team Leader in maximising sales opportunities for the store
  • Take responsibility for ensuring the store is impeccably presented both front and back of house. And that product samples are impeccably presented
  • Adapt your approach to offer a bespoke service ensuring all customers feel welcome, comfortable and inspired
  • Develop a detailed understanding of the customer’s project, taste and preferences
  • Use your expertise and influence, including your design capabilities, to demonstrate and explain options in-line with the customer’s needs
  • Own your customer’s end-to-end journey and apply attention to detail throughout, ensuring the customer has a smooth and seamless experience from all those involved (including the In-Home Consultants and Fitters)

The Person

The successful candidate will meet the following criteria:

  • Demonstrable experience/interest in interior design/textiles, home trends and styles
  • Must have previous customer service experience in a similar role, with a strong emphasis/focus on providing an excellent customer experience ideally in design led retail environment
  • Must be computer literate with a good working knowledge of MS packages
  • Will have experience of working to sales targets and KPI’s
  • Good administrative skills
  • You will have previous experience of mentoring/training new and existing colleagues
  • Experience of seeking out and following up on sales leads/data
  • Experience in creating sales strategies to achieve sales goals

 

Benefits

Why work for us? This is an exciting opportunity to play a crucial part in contributing to the ongoing success and continued growth of the floor room brand.

You will join a brand that feels like a strong family unit and work in a fast-paced retail environment where you feel inspired to be your best and where you enjoy what you do!

  • 25 days holiday plus bank holidays
  • Competitive salary & bonus scheme
  • Retail discount
  • Cycle 2 work scheme
  • Digital GP service
  • Holiday trading
  • Pension scheme
  • Heath cash plan
  • Life assurance
  • Give as you earn

 

How to Apply

Apply Online