If you are a first-rate coordinator, ideally from a housing background, looking for a new challenge where you can help keep people, their homes, and families safe - you belong at Bromford.

As Defects Coordinator, you will be responsible for providing a robust defects rectification service. Being the main contact for internal and external customers, liaising with developers to resolve defect issues in line with contractual and performance indicators.

You will be a first point of contact for customers and be responsible for delivering a 1st class customer service in relation to defects resolution. You’ll develop close working relationships with colleagues within the Development Team and establish and maintain a close working relationship with other teams such as Localities, In House Construction, Sales, Asset and the Customer Contact Team to make sure we share the right information in a timely way.

You will troubleshoot and undertake basic diagnosis in relation to reported defects, seek technical support in cases of dispute. Where applicable to undertake visits to gain further information in relation to defects. You will coordinate and attend end of defects inspection appointments (when needed), issue paperwork, liaise with external stakeholders to ensure completion of defects lists.

You’ll be responsible for collating and reporting information and data as required by the service area and/or the Aftercare Manager to multiple internal and external stakeholders and functions. As part of the role you’ll understand other key systems and processes and how to meet the standards we expect and you’ll look to initiate, drive and account for continuous improvement projects.

As part of our team, you will play a vital role in helping us provide safe, secure and warm housing to over 100,000 people. But working with us is about so much more than putting a roof over someone’s head, it’s about building trust, building relationships and enabling all kinds of people to achieve more, chase their ambitions and build a brighter future for themselves.

This role will involve a mix of office (Wolverhampton, Tewkesbury or Chipping Sodbury), remote and home working. You can be based from any of our main offices. The role may also involve occasional travel across our geography to attend meetings when required.

As a Defects Coordinator, you will have:

• Experience in a customer services or housing environment.
• Ability to identify problems, taking responsibility for sourcing a solution that is acceptable to the customer, elevating as required through the Aftercare Manager
• Provision of first class customer service.
• Experience taking ownership of issues through to resolution.
• Ability to build effective relationships with several teams, both internal and external
• Strong communication skills and able to work part of a team
• A flexible approach and willingness to go the extra mile
• Strong ICT skills including a good knowledge of Excel
• Commitment to our DNA and be a great ambassador for Bromford.

Your previous experience may be in roles such as customer care coordinator, customer improvement coordinator, repairs handler, repairs administrator, defects administrator, new homes administrator, asset management coordinator, amongst others.

Closing date for applications is Friday 7 April 2023.

We reserve the right to close this advert early depending on application volume. We therefore encourage an early application.

If this sounds like you, you’ll feel right at home here. At Bromford we give both customers and colleagues the opportunity to realise their potential. In our team you’ll do incredible work and be rewarded for doing so. Not just in the smiling faces of the thriving communities that you help build, but in the trust, support, training, success and friendship you’ll find in our team.

If you can be bold, be honest, be you and be brilliant… you belong at Bromford. Apply now.

In addition to a competitive salary, we will offer you a fantastic benefits package. This includes; 27 days holiday (plus statutory bank holidays); a choice of defined benefit and defined contribution pension schemes; trust-based flexible working, and a £500 personal allowance to spend on your choice of things like private medical cover, dental treatment and gym membership. Visit our website to see the full list.

Bromford Housing Group is committed to recruiting with care and safeguarding employees and customers, as a result we will carry out pre-employment checks. The nature of these checks will vary according to the role applied for, and may include details of current/previous employment, unspent criminal convictions, education and proof of relevant qualifications. We will also be asking for references for everyone who is offered employment with us which must cover the last two years. In addition to this, all employees will be asked for evidence of their right to live and work in the UK - further information is available on the UK Government website.

We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.