Lowri Beck, part of the Calisen Group, is in an exciting and strong position where we are seeing growth and development in all areas of the business. We are looking for Customer Service Advisors to join our contact centre based in Wigan Town centre. The successful applicant will be working within our data services teams, taking inbound calls as well as contacting customers via outbound calls to take meter readings and book appointments.

These are permanent, part-time roles working evenings 20 hours per week, between 4pm – 8pm on a hybrid basis working from home, with travel to our Wigan office at least 2 days per week, with a salary of £11,440 per annum.

Why work for Lowri Beck?

• Annual Salary review
• 30 Days holiday, incremental to 33 days with yearly service (inclusive of Bank holidays)
• Company sick pay
• Become a member of our HealthShield benefits programme giving you discounts on everyday shopping, as well as claiming money back on dentist, opticians, physio appointments plus much more
• 24/7 EAP Helpline
• Ideally located close to the Town Centre for public transport links
• Hybrid working
• Development opportunities
• Join a striving team with a real ‘family feel’

Key Responsibilities

• Handle calls with suppliers and/or their customers regarding taking their meter readings and booking in appointments for a range of things e.g., a visit from a meter reading operative, while ensuring that excellent customer service is provided.
• Managing customer appointments including liaising with different departments to come to a suitable resolution for the customer.
• Administration duties on internal systems such as generating letters to be sent out to customers.
• Any other ad hoc duties as requested by your manager and the Directors of the company.
• You may be asked to assist in other departments based on the need of the contact centre.

What we are looking for

• Good level of education (minimum GCSE level including English & Maths or equivalent).
• Excellent telephone manner.
• Experience working in a fast-paced environment, with previous customer service experience (ideally telephone based or customer facing) being advantageous.
• Computer literate with the ability to operate Microsoft Office.
• Excellent communication and interpersonal skills, with the ability to work as part of a team and using own initiative.
• Good organisational and administrational skills.

Lowri Beck is an integral Calisen Group Company. Calisen is a leading owner and manager of essential energy infrastructure assets, with its purpose being to accelerate the use of smarter energy for all. Calisen's operations consist of three business units, Calvin Capital, Lowri Beck, and Plug Me In.

We will use the information you provide to us to assess your suitability for the role you have applied for. If you are successful, we will carry out a right to work check, background checks including global sanctions, politically exposed persons, adverse media, and basic DBS check. We also have a zero-tolerance approach to the use of alcohol and illegal drugs in the workplace therefore you may also be subject to testing.

Please note this role is being handled by our internal recruitment team and no agency support is required at this time