Hello there,

If you're looking at our ad for Night Community Host you’d probably like to spread your wings and do something a little bit different.

At NATIVE, we operate great long-term residential assets all across UK. And we do it differently. We craft spaces that reflect the history of the building and the spirit of the neighbourhood. We’re not corporate, we’re friendly and great to work with. Most importantly, we create soulful, original, community-led experiences which are built around people.

Right now, we are looking to find an exceptional Night Community Host to join our Build To Rent team at our new property known as Station Hill in Reading.

Our Community Hosts are fundamental in creating a superb first and lasting impression of our community for all residents and visitors.  You will be central to creating the “Native identity” and responsible for the property overnight.

The primary function of our community team is to deliver a responsive and outstanding customer service to our residents. Each shift will be unique, requiring an ability to prioritise, multi-task, think creatively, take initiative and ownership, and employ a diverse set of inter personal and organisational skills. Dealing with residents can be a demanding role and does require a level of maturity, the ability to empathise and a strong sense of perspective. You will bring positive energy to each conversation, resolves issues quickly and effectively, and make everyone feel welcome and appreciated. It’s about first impressions, so you’ll take great pride in your presentation, and this will reflect in your front of house which you’ll keep clean, smart and welcoming at all times.

If you’re ready to be our next Native, you’ll probably

• Have proven experience in residential services, leasing, guest relations, hospitality, sales, or marketing that demonstrates a customer service and experience background.
• Be able to work night shifts and have previous experience of this shift pattern.
• Be proficiency in executing exceptional customer service within a customer facing role.
• Have excellent written and spoken English.
• Possess exceptional IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system)
• Have excellent relationship building skills, both with entirely new and long term residents and team members.
• Be an efficient and organised individual with excellent communication skills and has a sensitive, professional and well-mannered nature.
• Be able to work exceptionally well within a team dynamic and contributes to an established open culture.
• Have the ability to follow company policies and procedures.

As well as being able to call yourself a ‘Native’ here’s some of the other great benefits of working with us;

• Friends & Family discount on Native stays.
• Cycle to work scheme.
• 24/7 Employee Assistance Programme
• Discounted Opticians Voucher
• Private Healthcare Scheme
• Life Assurance

If you’re as passionate as we are about people and beautiful buildings, we'd love to hear from you!