We’re looking for an IT Service/Operation Lead to ensure the delivery of excellent day-to-day IT service support and maintain data security standards.

Identity is a dynamic and energetic live events agency where creation and delivery is the beating heart of our business. Working with a number of global brands and government departments we design and deliver their live events in the UK and internationally. We are pioneers of human experience.

Position Overview:

As IT Service/Operation Lead you will be responsible for Identity’s day-to-day operational IT service provision and ensuring data and cyber security maintained and compliant. 

As well as ensuring a high quality IT operational service is delivered and data and cyber security is maintained, the IT Service Lead would be expected to review the IT operational service provision on an ongoing basis, identifying opportunities and making recommendations for improvement.

IT Service Lead duties include:

• Managing the relationship with our 3rd party service provider to ensure Identity’s colleagues receive IT and security related support that is effective and customer focused, taking ownership of support issues escalated if required.
• Reviewing IT support provision requirements to identify and recommend opportunities for continuous improvement.
• Creating clear documentation which outlines IT operations and processes
• Maintenance of an IT service provision that enables us to demonstrate our data security competence to clients, suppliers and third-party auditors (e.g. Cyber Essentials, ISO27001, SOC II), ensuring that audits become part of BAU
• Proactive data management including archiving, retention and retrieval, ensuring the IT service remains GDPR compliant.
• Distributing of mobile devices including laptops, phones, tablets, computers.
• Contributing to the company risk register (IMS).
• Responding to GDPR right of access requests
• Supporting the IT Manager in the delivery of projects and strategic development, providing cover in their absence.

The successful candidate must have:

• Extensive experience of Microsoft Stack (Azure, Office 365)
• Experience of leading or playing a key role in the delivery of a service based on the Microsoft Stack
• A good working knowledge of GDPR and compliance requirements
• The ability to collate and interpret service management statistics.
• A customer-focused approach to service delivery
• The ability to prioritise workloads and carry out tasks to set timeframes and deadlines that meet the needs of the business
• Excellent time management skills
• Good communications skills, written and verbal

Not essential, but the following would be an advantage:

• Previous experience in a data and security role
• ITIL Certification
• Experience of managing or working with accreditations e.g. ISO 27001, Cyber Essentials+
• Microsoft accreditations 

If you are an experienced IT Service Lead looking for an opportunity based in Eastbourne, apply today to be considered.