The Calisen Group is in an exciting and strong position where we are seeing growth and development in all areas of the business. As a result of this growth, an exciting opportunity has become available for an experienced Senior Business Analyst who will contribute to the company’s business objectives by bridging the gap between the business and IT, understanding business needs as they relate to a potential change or transformation, proactively championing an analytical methodology across the business, facilitating change by supporting the delivery of key projects and programmes, and helping to ensure that the company’s commercial, financial and operational commitments are met.

The Senior Business Analyst will also lead, mentor, and manage less senior team members, taking an active part in their development.

This is a permanent, full-time role working 37.5 hours per week, Monday – Friday on a hybrid basis working from home, with travel to our Manchester and/or Wigan offices at least 2 days per week. The salary is to be discussed with the successful candidate between £45,000 - £55,000 per annum dependent on experience & qualifications.

Excellent Benefits

• 25 Days holiday (incremental to 30 days with yearly service) + Bank holidays & Birthday.
• Competitive pension scheme.
• Vitality Private Health Insurance & Rewards including Gym membership, cinema, nutritional advice, health checks, travel & more.
• Private Medical Insurance.
• Critical Illness Cover.
• Life Assurance 4 x annual salary.
• Business Travel Insurance.
• Company Sick Pay.
• Enhanced Maternity Pay.
• Charity Day.
• Employee Assistance Programme.
• Employee Wellbeing Strategy including Team/Company Away Days, Charity Partnerships, and Company social activities.
• Career Development.
• Discretionary bonus.

Key Responsibilities

• Lead business process analysis, customer journey modelling and improvement activities.
• Lead engagement with key business stakeholders to understand business strategy and objectives to support business cases.
• Lead engagement with operational stakeholders to translate business problems into defined requirements.
• Collaborate with business operations teams and technical staff to build strong relationships to drive efficiencies, reduce business risk and improve outcomes for our customers.
• Lead on projects, including development and control of project documentation and operational delivery documentation.
• Lead in workshops to illicit requirements and drive delivery of solutions.
• Define report requirements to enhance management information.
• Drive user acceptance testing activities to ensure smooth implementation of change
• Develop and deliver user training, including documentation.
• Manage transition from projects to BAU and remain updated on current service issues and problem management.
• Develop understanding of the current and future technology landscape.
• Ensure company quality standards are adhered to.
• Understand and ensure data protection and standards are adhered to.
• Review external documentation (External clients or Industry) and provide information and solutions that fully meet the expectations of our business and our customers.
• Monitor and present, to key business users, on Industry change / Compliance / Audits / Industry Reporting as required.

What we are looking for

We are looking for an experienced Business Analyst who has a minimum of 5 years’ experience of leading and mentoring a team, while leading analysis on large/complex projects & programmes. The successful candidate will also have:

• A good standard of education (A-level or equivalent). A university Degree or business analysis professional qualification would be desirable.
• Stakeholder analysis & management experience.
• Experience in Business Process Modelling and investigation & analysis techniques for requirements gathering.
• Excellent analytical, critical thinking and problem-solving skills, with proven track record of employing business analysis techniques to enable business change.
• Ability to deliver business solutions for programmes/projects, balancing time, cost, and quality.
• Excellent written & verbal communication and interpersonal skills, with the ability to manage and influence stakeholders up to Director level.
• Adept in Microsoft Office products: Word, Excel, PowerPoint & Visio

Calisen is a leading owner and manager of essential energy infrastructure assets, as well as a provider of installation, meter reading, electric vehicle charging, maintenance, and ancillary services through its 3 business units (Calvin Capital, Lowri Beck, and Plug Me In), whose purpose is to accelerate the use of smarter energy for all.

We will use the information you provide to us to assess your suitability for the role you have applied for. If you are successful, we will carry out a right to work check, background checks including global sanctions, politically exposed persons, adverse media, and basic DBS check. We also have a zero-tolerance approach to the use of alcohol and illegal drugs in the workplace therefore you may also be subject to testing.

Please note this role is being handled by our internal recruitment team and no agency support is required at this time