• This is a full-time role, however flexibility in this will be considered
• We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• The base location for this role is Greggs House, Quorum Business Park, Benton Lane, Newcastle upon Tyne, NE12 8BU

We have a fantastic opportunity to join the team here at Greggs as an Retail Systems Development Manager. The Retail Systems Development Manager is responsible for leading the Retail Systems Team to develop the vision, strategic direction and roadmap for systems development ensuring these are in support of Greggs overall business strategy.

• 25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day

• Company car or car allowance

• Management Bonus Scheme which is worth up to 17.5% of your salary

• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year

• Private Medical Insurance which is free for you and subsidised for your dependants

• Permanent Health Insurance which is a replacement income scheme

• You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages

• Defined contribution management pension scheme

• Death in service benefit which provides a lump-sum payment equal to 4 times your year’s salary

• Colleague discount, up to 50% off our own-produced products

• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits

• Career progression and learning and development

• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing

• Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers

• Cycle to Work scheme

• A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge

• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

The Retail Systems Development Manager manages the product analysts to develop prioritised work plans that are coherent and support the delivery of the roadmap, strategy, and vision, and manages their performance to ensure effective delivery of the plans.

They are the custodian of systems and equipment that impact regional and central retail teams and ensure that any changes made to these are appropriate, they support the vision, and the overall business strategy.   They will share the strategy and vision and ensure that the products created meet the requirements of the business.

The Retail Systems Development Manager will lead the Product Analyst and Design functions within the Retail Systems Team to ensure they work collaboratively with Product Development teams and third-party system providers.

As Retail Systems Development Manager you will lead the Retail Systems Team to fulfil consistent, confident, and meaningful communication with all key stakeholders; Central Retail, Regional Retail and support functions, to ensure that the strategic vision is well understood and supported in the wider business.

Lead the Product Analyst (Build) to ensure that the requirements of the business are well understood, are prioritised, and are built into backlogs that the Product development Team can work from efficiently and follow an Agile Methodology.  They must ensure that the software that is developed meets the requirements and is effectively demonstrated and shared with the wider business.

The Retail Systems Development Manager leads the design function to ensure that meaningful engagement is carried out with stakeholders across the business and that designs are well developed, consistent with the wider product family and meet the requirements to contribute to the overall product vision.

The Retail Systems Development Manager manages the Product Analyst (Build / BAU) to identify the requirements of the business for software that will be purchased rather than built.  They will lead the Product Analyst to ensure that the vendor selection process is completed effectively working with the procurement team and stakeholders.  They will support the Product Analysts in managing the rollout and co-ordination of any hardware deployments across the estate.

The Retail Systems Manager will challenge the Product Analyst to ensure that all third line support tickets are managed and prioritised accordingly and that all support documentation and collaboration with support teams are managed effectively.

You will fit right into this role if you have:

• Have strong team leadership experience – the Retail Systems Development Manager must support the overall work of the team, ensuring that the team is working together effectively and ensuring that they are clear on the vision and requirements whilst being motivated to deliver quality work. This includes the functions directly responsible for, Product Analysts and Designers as well as the support team and Product Development Teams.
• Experience of development planning – The Retail Systems Development Manager will work with the team to develop the strategic plan for Retail Systems through from inception to delivery. The Retail Systems Manager is responsible for the strategic management of the overall program ensuring that risks are managed, and schedules achieved. The Retail Systems Manager is responsible for ensuring that the Product Analysts deliver regular updates to the business on progress and demonstrate the approach and functionality of products. The Retail Systems Manager should develop industry links, being aware of developments to help inform the work of the wider team.
• Product Vision experience – the Retail Systems Development Manager is responsible for leading the Product Analysts in collating the views and requirements of the business and developing the overall solution vision. The Retail Systems Manager should provide robust challenge to ensure that Products Analysts are able to articulate and communicate that vision to stake holders and the development team.
• Influential Communication – the Retail Systems Development Manager must ensure that the Retail Systems Team:
  • Communicate with the Retail regions and central retail function to ensure that there is alignment and awareness of the product direction, schedule and progress. The business should expect regular and useful updates.
  • Communicate the product vision to interested parties and stakeholders.
  • Communicate with the development team to ensure that they understand what is required of them.
  • Ensure that all stakeholders align to the Retail System vison of ‘Using technology to make retailing easier’.

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.