Head of Operations Catering - National 

Competitive Salary 

Would you be interested in joining a successful FTSE 100 organisation, who are recognised as market leaders within their sectors. An organisation, which operates in over 50 countries in 50,000 client locations, but still retains a local presence within the community

A company that prides itself on not standing still and always seeking to innovate. We’re obsessed with the details and we’re always raising the bar higher so we can make our clients’ businesses better.

Who are we?

ESS Support Services Worldwide, part of Compass Group UK and Ireland, is the defence, government, offshore and remote business sector of Compass Group UK & Ireland. It provides food and support services to major companies and organisations operating in remote sites, defence, central and local government departments, police, prisons & offshore sectors.

We are an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.

We are looking at bringing onboard a talented individual to join us as our Head of Operations, managing some of our prestigious contracts in the UK.

The purpose of the role is to develop and lead a team of managers across multiple contracts to provide exceptional service to our clients and to manage the employee life cycle.  Manage client and contractual relationships in a commercial manner ensuring compliance and company policies are adhered to. Drive the catering services to exceed customer requirements whilst delivering key financial targets and contract specification. Identify and help develop FM organic growth opportunities within existing catering contracts.

Head of Operations - Catering

Competitive Salary 

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Work Laptop and Mobile 
• Grow your career with our Career Pathways and MyLearning programmes
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive Wow Points every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

Responsibilities will include:

• Develop and deliver continuous improvement plans
• Adherence to all client and company Policies
• Development and management of labour strategy in line with contract specifications
• Delivery of all HSE requirements both contractually and legislatively
• Management of required licenses
• Monitor and measure contractual and internal KPI’s, identify and develop continuous improvements
• Management and development of client relationships
• Achievement of financial budgets
• Production and maintenance of continuity and emergency plans
• Training and development of all employees
• Sub-Contractor adherence to client and company policy
• Support the development of FM services in the sector through the continuous improvement of our FM proposition
• Maintain and develop catering services in our FM contracts
• Develop and maintain strategy for growth and retention
• Support the sales team to develop financially sound bids and proposals and sign off final agreements
• Support the mobilisation of new business wins
• Develop and implement the governance and communication strategy

Our Ideal Head of Operations (Catering) will have: 

Essential

• Corporate Alignment – Aligns their team to the business, values, and commitments 
• Results Orientation – Goes the extra mile.
• Ability to work flexibly
• Senior management experience leading and inspiring operational teams, working within brand guidelines to deliver results
• Developed and led an implementation of change programme to deliver operational benefits 
• Experience in highly commercial and price sensitive markets 
• Excellent communication and presentation skills  
• A minimum of 5 years’ experience at a senior management level - contract value in excess £3M (contract / regional management) or ability to demonstrate they have the desired acumen to discharge the role as set out in the Key Accountabilities
• Demonstrable financial acumen
• Excellent management skills & ability to demonstrate change management through a team
• Have a proven track record of client / customer satisfaction (how do they put the customer front & centre)
• Driving License
• Ability and desire to develop/transfer skills into other service lines such as cleaning, security.

Desirable

• SIA Licence holder (able to qualify)

As part of Compass, you have the opportunity to work behind the scenes at sports and leisure events, oilrigs and military bases, and in the heart of schools, hospitals, care homes, client offices and boardrooms – some 6,000+ locations across the UK and Ireland.

We do it all and so could you. Apply now and join the family!

We are an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received.  You are therefore advised to apply at your earliest convenience.