Arrow XL operate in a fast moving, rapidly evolving industry sector and our ambitious growth plans, therefore developing and expanding our client portfolio is key to the success of AXL.

This is a Commercial role which ensures that existing clients retain and grow their business with ArrowXL by managing the provision of the account management services to them.

To maintain and grow the relationship between ArrowXL and the client.

In addition to a competitive salary, you’ll receive many excellent additional benefits including:

• Hybrid Working Options – opportunity to work from both the office and from the comfort of your own home
• Annual Leave – 33 days entitlement (including statutory bank holidays) which increases with service
• Enhanced Pension Plan options – Company enhanced contributions of up to a 6% match
• Private Medical Insurance – via AXA
• Life Insurance – Company funded 2x basic salary life cover from day one
• Employee Assistance Programme – Free 24/7 confidential wellbeing support
• Progression and Development Opportunities – Department specific technical training and Internal Management Development Academies
• Staff Discount at www.very.co.uk (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items)
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios
• Cycle to work scheme – In partnership with Evans cycles the ArrowXL C2W scheme offers great benefits and discounts
• Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme
• Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition
• CEO Award of the month – Winners receive £100 voucher, certificate and Hall of fame recognition
• Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts
• Retail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings

Role Specific:

• Serve as the lead point of contact between ArrowXL and the client.
• Building and maintaining a strong working relationship with the client.
• Gain a comprehensive understanding of the client’s contractual requirements throughout the term of their agreement and to plan and prepare regular client reviews.
• Work with the ArrowXL Operational teams to ensure contractual KPI’s are met.
• Work with the Head of Commercial Clients and Chief Commercial Officer to recommend and agree strategic growth opportunity plans for the client.
• Work with the client and the ArrowXL Operational teams to identify specific requirements for peak/non-peak periods.
• Work with the client and ArrowXL Operational and Finance teams to ensure that forecasts are provided in line with business requirements.
• Monitor and manage KPI’s for revenue and contract renewal activities.
• Ensure that accurate and relevant MI relating to KPI performance / volume’s / other service statistics are available.
• Plan your own workload, priorities, and time management.
• Working with the ArrowXL Operational teams, ensure that the correct processes are being followed as agreed with the client.
• Working with the client and suppliers to identify peak / non-peak trailer and inbound / returns schedules.
• Working with the client, identify and develop new volume streams.
• Working with the client and ArrowXL Operational / Commercial teams, identify new services.
• Collaborate with the ArrowXL sales team to identify volume growth opportunities.
• Monitor client payment for services and respond to any debt situations in line with business requirements.
• Work with the ArrowXL Finance team to ensure that rate reviews are concluded in line with business requirements.

People Management:

• Communicates clearly so that any colleagues are aware of their objectives and the standards required.
• Defines and manages day to day activities, being clear about priorities to ensure that deadlines are met
• Accountable for ensuring the quality of the work at ‘Professional’ level
• Role model positive behaviour, which is in keeping with our values
• Provide clear advice and direction on how to change and bring about improvements where these need to be made
• Seek advice from your Line Manager at the right time in cases of conflict amongst team.
• Pro-actively manage any poor conduct and / or behaviour in keeping with AXL policy and procedure
• Pro-actively manage attendance amongst team members in keeping with AXL policy and procedure
• Engage and build open and honest professional and positive relationships with team members, fellow colleagues, peers, and cross functional stakeholders

General:

• Is independent in exercising professional knowledge without close supervision
• Solves problems according to experience, analyses possible solutions and provides suggestions for improvement under defined parameters
• Effectively manages time so that deadlines are met both individually and as a team
• Act upon any feedback from your line manager concerning individual and / or team performance
• Be responsible for and undertake continual learning and development both informally and formally, ensuring a clear understanding of the business and cross functional priorities

Experience:

• Experience working in a fast-paced environment.
• At least 2 years’ experience in leading and managing a portfolio of clients

Essential Skills and Attributes:

• Strong stakeholder management skills, able to navigate the corporate landscape, quickly establish credibility and build effective, collaborative, working relationships at all levels
• Strong communication skills
• Strong time management skills with the ability to manage conflicting priorities
• Able to act in a professional manner to the benefit of the company and always maintain confidentiality

Role Specific Requirements:

• Full UK Driving Licence
• Ability to work remotely across multiple geographic locations
• Financial awareness
• Excellent Microsoft Office Skills

Our culture thrives on Six core values that form who we are, these are:

Innovative I Safe I Respectful I Excellent I Responsible I One Team