Job Type:	contract	Duration:	3 months
Category:	Logistics or Transportation	Recruiter Reference:	PLANMK
URL for Applications:		Salary:

Wilson Recruitment are looking for a Customer Services Production Planner for a client based in Milton Keynes. Our client is the largest UK manufacturer of steel storage products.
As a Production Planner you would be a key part of Operational department reporting directly to Operations Manager.

• Monday to Friday role
• 8am - 4.30pm
• 25 days holiday + 8 Bank holidays
• 40 hours per week
• Bonus payments
• Opportunity to opt in for training and courses for personal development
• Fast growing company with opportunity for career progression
• Free onsite parking
• Company pension scheme

Competencies required:
• Practical experience in a similar position
• High customer service orientation
• Detail-orientation and good analytical skills
• Ability to communicate at different levels
• Good problem-solving as well as organizational skills
• Ability to work both effectively in a team and also be able to work independently

Duties:
As a Production Planner, you will plan efficient production schedules on a daily/weekly basis for all products which will meet both customer requirements and stock target levels.

You will manage On-Time delivery of customer orders by ensuring the production process is running to plan. You will be responsible for communicating any potential late orders to the Customer Service and Fulfilment team in advance to allow the customer to be notified. You will also do your best to prevent failure of late orders, damaged or missing goods and improve the percentage of right first-time deliveries.

Responsibilities:

• Track orders and work closely with the Provisioning team to ensure customer deliveries are dispatched correctly and on time
• Be able to identify when an order needs to be escalated internally based on risk of failing first time delivery
• Provide Cover and provide support to the Production Planning Team
• Support in the planning function to ensure crucial orders are prioritized
• Create pick lists / check lists of purchased / consumable items to complete orders
• Collaborate with all departments to ensure the quality check points are effective
• Review and influence the production plan to comply with urgent orders
• Manage and respond to emails in the group inbox relating to customer complaints
• Organizing internal and external resources for replacement product related to customer complaints
• Highlight queries and issues with the management team received from Customer service or fulfillment
• Develop and review delivery statistics reporting on orders and present to management
• Hold weekly calls with the customer service and fulfilment team and run reports of open orders identifying late orders and any risk to customers
• Resolve customer satisfaction and performance issues
• Ensure On time delivery in Dispatch and backlog management goals are met
• Deputize the Production Manager when and where needed, covering holiday or absence
• Co-operating with Fulfilment, Planning, Operations (including Maintenance & Logistics) plus other departments as required, including SHEQ and Human Resources and Customer Service


Qualifications /Skills & Experience:

• Minimum of 2 years within a manufacturing or process driven environment.
• You will be a result driven initiative-taker.
• Excellent technical skills
• Knowledge of process related standards
• Familiarity with health and safety regulations
• Applicants will be required to demonstrate competence and skills to execute specific key accountabilities as outlined above, with particular emphasis on the development and definition of Standard Running Conditions, SOP’s, Continuous Improvement projects, troubleshooting and training of shop-floor teams

Desirable:
• Health & Safety qualification IOSH Managing Safely
• Understanding of HR policies and procedures such as absence, investigation etc.
• Understanding of lean manufacturing techniques such as 5s, 6 Sigma, SMED, TPM and OEE and how to implement

Please apply within or email us for more information lcampbell@wilsonrecruitment.co.uk