Job Type:	permanent	Duration:
Category:	Customer Support or Client Care	Recruiter Reference:	859339
URL for Applications:	Apply Here	Salary:

Are you a People Person?

We have a part time opportunity for a Retirement Housing Officer to join our specialist housing team based at Chelmsford Court in Worcester.

Here at Platform we believe in making a difference to people's lives and we work to achieve this by providing the best levels of service to our residents and always approaching challenges with a can-do attitude. If you want to make a genuine difference with the work you do, this might be the right role for you!

If you have experience working with older people in sheltered housing, housing management, residential care, home care, social services, or health services and have worked with a range of voluntary and statutory agencies to secure and coordinate care and support for older people, then we want to hear from you!

This is a part time, 25 hour contract on a rolling 4 week rota. Shifts include a Sleep In allowance of £55 for nights worked. Please see attachments below for an example rota.

What could you be doing?

You’ll be providing a housing and tenancy management service to maximise tenancy sustainment.

You’ll be a regular and flexible customer contact for the residents, providing practical and preventative support and advice. You’ll signpost to specialist care and support services to maximise wellbeing, social interaction and minimise isolation.

You’ll provide effective building management, including property inspections, risk assessments, H&S monitoring and compliance checks

You will respond, investigate and take timely action to reported breaches of tenancy/leasehold agreements

You will maintain customer records and data accordingly.

And respond to TEC alarm activations and building related emergencies to ensure effective crisis incident handling and customer communication.

Some things we need from you:

You will be customer focused and may have experience of working with customers to solve complex issues

An awareness of working with vulnerable Adults would be desirable

Great interpersonal skills, and used to communicating with people from diverse backgrounds

Keen to deliver high standards with an ability to look to improve services too

Confidence using digital devices, ICT software and systems

An Enhanced DBS check is also required for this role.

Some of our great benefits include :

28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave     

Family friendly policies     

Medicash health plan membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts     

Non- contributory Health & Wellbeing plans with cashback for dental, optical, physio and complementary therapies    

Reward & Recognition scheme with retailer discounts and cash back

Pension Salary Sacrifice contribution scheme with employer contributions of up to 8% (inclusive of life assurance and dependent on employee contributions)     

Supportive working environment with great learning and development opportunities 

If this sounds like the role for you and you want to find out more, please contact recruitment@platformhg.com.

We aim to hold interviews the week commencing 27th February. Shortlisted candidates will be telephoned to arrange interview attendance.