Reporting Directly to the Chief Operations Officer, this role is a senior management position that is critically aligned to success of our historic rich, yet challenging UK operation. Focused on the continuous improvement of our distribution network and working as a broader part of the existing operations structure you will play the lead role in ensuring our General Managers and in turn their direct teams have a commercial, but people focused approach to delivering a best-in-class solution to our clients and customers alike.

This role profile is an overview of the remit of your job role, responsibilities, and accountabilities.

In addition to a competitive salary, you’ll receive many excellent additional benefits including:

• Annual Leave – 33 days entitlement (including statutory bank holidays) which increases with service
• Enhanced Pension Plan options – Company enhanced contributions of up to a 6% match
• Private Medical Insurance – via AXA
• Life Insurance – Company funded 2x basic salary life cover from day one
• Employee Assistance Programme – Free 24/7 confidential wellbeing support
• Progression and Development Opportunities – Department specific technical training and Internal Management Development Academies
• Staff Discount at www.very.co.uk (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items)
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios
• Cycle to work scheme – In partnership with Evans cycles the ArrowXL C2W scheme offers great benefits and discounts
• Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme
• Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition
• CEO Award of the month – Winners receive £100 voucher, certificate and Hall of fame recognition
• Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts
• Retail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings

• Leading and managing two southern hubs (Worcester and Enfield) with a further six satellite out bases, again spread across the midlands and the south
• Leading, motivating and inspiring a team of two hub General Managers and in turn their direct reports
• Leading the region, to ensure that operational plans are in place to achieve strategic objectives focusing on cost, people, service, and continuous improvement
• Delivering operational requirements, into meaningful plans that drive and improve efficiency, and key performance indicators
• Chairing operational meetings to create an environment that focusses on maximising profitability and balancing operational costs across the main hub and out base community
• Identifying, driving, and leading operational change projects to meet future/projected business needs
• Spotting and understanding the root cause of problems and executing appropriate countermeasures
• Inspiring others to foster and develop a safe working environment for all ArrowXL colleagues and visitors, putting behavioural safety practices into place
• Working closely with the support centre lead teams across People Services, Finance and IT in order to prioritise strategic aims and ambitions into tangible actions
• Working collaboratively with peers to ensure consistency and the sharing of best practice
• Inspiring others to lead and support collaboration with service partners and sub-contractors to ensure effective vendor management
• Facilitating effective performance management and people development across the area of responsibility taking union relationships and collective agreements into account
• Acting as a cultural ambassador to inspire and cultivate a positive working environment while driving business initiatives
• Travel across the sites and satellite out bases to meet and drive people and operational process both in house and through our service partner network

The successful candidate for the role will have the following skills and experiences:

• Experience of operating at a senior Operations Management level in both warehousing and transport
• Previous proven experience in a regional, multi-site environment
• Structured, measured and used to acting in a fast pace changing environment
• Experienced in interrogating data and analytics to provide board level reports and priority ambitions
• Excellent use of written and verbal communication
• Demonstrable success and experience in driving change
• Previous experience of leading an employee headcount of 400+
• Experience of managing budget setting and cost analysis  

Due to the nature and location of this role, we ask that applicants must be located within a commutable distance to our Worcester hub as a base location, but who are also willing to travel across the Southern Region when required. 

Our culture thrives on Six core values that form who we are, these are:

Innovative I Safe I Respectful I Excellent I Responsible I One Team