Ignite Energy are part of the Inspired PLC family. Inspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors.

To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By managing data comprehensively, sourcing energy sustainably and reducing carbon efficiently, we allow our clients to control costs effectively, make authentic ESG disclosures, improve their business performance, whilst powering their journey to net zero.

This role is ideally suited to a career minded, ambitious individual who is looking for that unique opportunity to prove what they can do and then be rewarded for it.

We are looking for a Account Manager to join our successful Ignite team. This is a Home Based role.

Role and Responsibilities

Role

The Account Manager is accountable for retaining and growing a portfolio of customer accounts and developing strong customer relationships. The post holder will lead on key customer engagement, contract retention, upselling and cross-selling services.

Role Deliverables

• The deliverables for this role are:
• Be directly responsible for growing and retaining an existing client base
• Oversee all client workstreams and manage resources to ensure delivery
• Act as the first point of contact for clients
• Arrange, lead and minute internal portfolio calls, addressing issues and directing the team in priority actions
• Be seen as the “Go To” for all client and internal queries
• Lead on the upsell and cross-sell of services.
• Establish strategic relationships with key decision makers at customer organisations, including senior stakeholder engagement.
• Regularly hold account management meetings and conference calls with customers.
• Manage full end-to-end contract process to successfully on-board customers onto new contracts or services.
• Liaise closely with the Supply Services team regarding on-going service delivery, assisting with the resolution of any issues.
• Contribute to monthly Account Management meetings
• Lead on new meter installations with clients and contractors
• Track customer debt positions, ensuring any issues around late payment are resolved.
• Read and comply with the company Health & Safety Policy; taking reasonable care for the Health & Safety of themselves and others; co-operate with managers and other employees in fulfilling our objectives and statutory duties.

Skills Required

• Detailed knowledge of energy markets and contracts
• Background in Account Management
• Knowledge of supply metering – electricity & gas
• Experience in new site connections/metering
• Have excellent communication skills for dealing with customers, contractors and other team members.
• Be self-motivated and able to work autonomously
• Skilled in the use of Microsoft Excel and computer literate
• Collaborate with a high degree of professionalism with colleagues and clients from different cultures and countries
• Attention to detail
• Have an aptitude for management, as much of the role involves working with or demanding response of other parties in order to deliver a good service.
• Have a strong mathematical and analytical skillset for reporting.

What we offer

• Training and development opportunities
• Company pension
• Flexible work hours
• Sharesave scheme
• Life insurance

If you are interested in the role and would like to be considered, please apply below and a member of our In House Recruitment Team will be in touch. Good Luck!