Are you a calm, professional individual who thrives on delivering excellent customer service? Have you got a background in care but are looking for a different type of role? Then this could be the role for you!

We are looking for a carer support handler to join our on-call team.  This is a fully remote role, but you must be available in the evenings and on alternate weekends.  You will be part of a team which is first line contact for all carers and support them on queries ranging from questions relating to supporting their clients, managing incidents, the use of IT systems used by our carers to record daily care records and electronic medication charts , financial transactions, and food and fluid charts. You will also provide excellent customer support to existing clients and make sure all enquiries are responded to in a timely and professional manner, providing a quick resolution to any queries or concerns, or escalated when appropriate.

Why we think there’s nowhere better:

• Remote working

• We’ll invest in your career development, through additional training, coaching and mentoring

• Award winning innovative software and processes

• Supportive team and management 

• Great place to build your skills with development opportunities across the Sodexo Group

• Free, confidential Employee Assistance Programme

Your role will include:

• Answering incoming calls and dealing with a wide variety of queries from carers, Care Managers and clients

• Making outbound support calls to Carers  

• Dealing with incidents - review, support and escalate

• Liaising with the HR team and scheduling team on absence management and carer availability

• Supporting carers in making travel arrangements

• Being responsible for the opening, closing, reviewing and assigning of issues raised via an electronic platform

• Preparing handover documents for on call team, based on the details provided by Care Managers

We are looking for:

• Ideally have worked in the health care sector with an understanding of the expectations of a carers role and subsequent support required for both carers and clients - not essential. 

• An ability to prioritise effectively, plan and organise

• Excellent customer service skills

• Experience with dealing with difficult and challenging situations

• An ability to problem solve and risk assess

• An ability to stay calm and to work at a fast pace

• IT literate; able to use word, excel, laptop and tablet functions

• An ability to multitask, be highly organised and able to work to conflicting and challenging deadlines

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process