As a Receptionist you’ll join a team who are focused on delivering impeccable customer service to our service users to really make our service users and staff feel the difference. 

You will feel valued as an  Adminstrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• Salary Dependent on Experience and access to our group pension
• MyWellness – a health and lifestyle platform covering mental health awareness and support, healthy recipes & activity challenges and access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters
• Access to Reward Gateway - our staff benefits scheme which grants you access to premium offers and discounts on practical spending at national supermarkets and well known retailers as well as special treats like Virgin Experience Days and Lesuire Vouchers 
• We are pleased to offer access to Wagestream -which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high-interest loans or overdraft fees - simply get paid as you go.
• Access to a range of courses and e-learning to develop further skills, bespoke career pathways and opportunities continuing your professional development
• Innovative forward-thinking culture with the opportunity to put forward your ideas to contribute to the way we work. You will be encouraged to apply for national funding to drive your initiatives locally to benefit our patients and service users
• Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual “Ask our Executives” event, where you can submit questions to the board and hear updates regularly on company strategy and objectives
• Working in an environment focused on the highest clinical and quality standards with a number of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

• Undertake a wide range of administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers and in accordance with current policies, including the use of the electronic referral service (ERS).
• Explain practice arrangements and formal requirements to new patients, ensuring that they are given an invitation for a new registration health check and ensure that registration procedures are completed.
• Demonstrating excellent IT and workload management skills and Supporting a varied, complex and changeable service.
• A range of difficult situations – always demonstrating a sensitive and diplomatic approach, especially when dealing with emotional members of the public.
• Front of house – demonstrate professional behaviours at all times
• Understand and comply with confidentiality and information governance policies and procedures
• Processing incoming and outgoing mail
• File and store records as required
• Photocopy documentation as required
• Action all incoming emails
• Process calling letters as requested
• Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
• Process referrals to external agencies such as secondary care
• Input data into the patient’s healthcare records as necessary
• Process referrals using the electronic referral system (ERS)
• Process incoming e-test results, ensuring they are referred to the relevant clinician
• Read code data on EMIS Web
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Manage all administrative queries as necessary
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Support all clinical staff with general administrative tasks as requested
• Ensure repeat prescriptions are done accurately and efficiently following protocol
• Subject Access Requests are entered in the correct timeframe onto One Trust and are completed within 28 days.
• Liaising with reception/admin team, providing the required cover and being flexible during emergencies. Cover for colleagues in the event of absence through sickness or holidays as required.
• Support with identification and notification of Health & Safety issues.
• Promote effective communication and relationships within the team
• Work collaboratively as a team member to achieve the objectives of the Medical Services contract and aspirations of the team

Experience in this role is desirable but not essential.

You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel. Knowledge of system one is an advantage.

You will need to be able to work under pressure, and able to stay calm and focussed.

We change lives by transforming health and care. 

Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.