Account Process Handler (Health & Beauty team) - Reading - ARDRN838342

Are you someone who thrives in the Insurance Industry? We’re on the hunt for a talented Insurance Account Technician?process Handler who uses skills and experience to build strong, trusted, and profitable client and customer relationships. Is a successful career within a growing business full of opportunity, where you will have flexibility and fun what you’re looking for? Then please, read on…

So, what does the role of an Account Technician/Process Handler here involve?

This role will be made for you if you love working in a support role to provide an outstanding service to existing and new customers. You will help develop relationships with clients who are looking to find the right Insurance products to fit their needs.

Our Account Technicians/Process Handlers are excellent at compiling information, liaising with internal colleagues and insurers to obtain quotations and place cover when instructed, inviting and confirming renewals, dealing with mid-term adjustments, collecting money when requested and setting up client loans using Close Premium Finance. This role will be to support the administration of our medical malpractice portfolio.

What you will do

This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all of the following and more:

• Support the Health & Beauty team with the Medical Malpractice portfolio of commercial clients.
• Regularly communicate with management on relevant activities and progress.
• Participate in all team communications to ensure a proactive and informative contribution is made.
• Continuously share information within the team to help provide a seamless service to clients, that all data is relevant, accurate and up to date.
• Carry out personal learning, training and assessments relevant to the role.

What experience does our Account Technician/Process Handler need?

Insurance experience is not essential, although would be preferred, as you will be offered full training and support. However, we are looking for someone with customer service experience, particularly on the telephone. Strong Outlook and Excel skills are also key as you will be using these applications daily.

The rest is all about you as a person;

• Most important is your ability to bring your best self to work every day to give our clients the best possible experience.
• We need you to be proactive, analytical, use your initiative and show us your entrepreneurial spirit to identify opportunities to retain and grow our business.
• An enthusiastic team player, support others, build trust and have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way.
• Be able to challenge difficult tasks/situations and have a practical, forward-thinking outlook.
• Engage active listening skills, be willing to learn and recognise when to ask for support or guidance.
• Adaptable and resilient to deal with difficult and changing situations as well as a willingness to learn.
• Always demonstrate integrity, not only is this essential within a financially regulated organisation, it’s also the right way to be.

This can be a hybrid working role after probation is passed with 2 days working from home if business/team management permits. It is a Monday to Friday, 9am-5pm role.

In return you will be welcomed and supported by our Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family
• Gain professional CII or ACII qualifications to enhance your knowledge and career prospects
• Pension scheme for when you feel it’s time to retire
• 24-hour support for you and your families physical and mental wellbeing
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
• 1 days paid volunteering day to give back to our communities
• Ardonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community
• The Spotlight Awards, where we shine a light on the brightest talent across our group

So, what are you waiting for? Apply today and one of our team will be in touch.

Finch is part of Ethos Broking, a collection of Brokers that sit within Ardonagh Advisory and are part of The Ardonagh Group which spans the breadth of the insurance sector, powered by our more than 9000 employees. The diversity of brands and breadth of products and solutions for our customers bring huge opportunity. Ardonagh Group is an equal opportunities employer, and we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please

Why not check us out on LinkedIn or speak to one of our team to find out what life’s really like with The Ardonagh Group family.

#LI-NT1

#LI-Hybrid