We have an exciting opportunity within The Saga Travel Group as an Air Product Executive. Working in our Aviation Team, you will play a crucial role in securing flight allocation, maintaining cost control and providing support for internal and external suppliers.

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues. 

We offer total flexibility over where you work – you choose a place that you feel happiest, healthiest and most productive, either from home or in one of our hubs in London, Crawley or Folkestone.

We have an award-winning wellbeing programme, modern family-friendly policies including premature baby leave, enhanced maternity and paternity leave and our unique grandparents’ leave policy.

Benefits available to all colleagues:

• 25 days of paid holiday (with option to purchase more), plus bank holidays that you can use any time of the year and an annual volunteer day on us.
• Free private medical insurance after 1 years' service, including access to a GP, and great levels of income protection and life assurance cover.
• Workplace pension scheme where we match your contributions up to 10%.
• AXA Be Supported.
• A range of reductions and offers from Saga Travel Group as well as leading retailers, travel groups discounts and entertainment companies.

• To give the Aviation Manager full support. 

• To request, book and review all flight allocation space with designated airline partners across the programme. 

• Monitor and chase for flight allocation confirmations. 

• Manage flight allocation reviews, release and cancel unrequired stock in order to maintain relationships with airline partners. 

• Action all amendments and schedule changes to contracted flights and advise relevant departments as necessary. 

• Lead regular meetings with Commercial Revenue Managers to proactively flag committed, allocation and risk flight seats and look to increase stock levels based on demand. 

• Working in conjunction with the Product team to create and supply Air brief for Production team to load.  

• To take a proactive role in the resolution of all significant incidents and operational issues, communicating any necessary information to other relevant parties. 

• Support the Duty office in resolving operational situations particularly out of standard working hours. 

• Working in close conjunction with Aviation Operations team to support and assist with shared objectives. 

• Accurately quote air itineraries utilising CRS and paper contracts, adhering to airline conditions and restrictions. 

• Support the Contact Centre with any queries on air product and itinerary changes to maintain high customer service levels and responses are met within the department SLA. 

• Develop a thorough knowledge and take full responsibility for the air components in order to make valued decisions regarding the product operation and the impact of any effect that an unforeseeable change may have on the running of the holiday.  

• To take part in project work to ensure ongoing process improvements within the team. 

• Utilise and support robotic functions. 

• Negotiation, reasoning and problem-solving skills. 

• Initiative, diplomacy, tact, sound judgement and calm under pressure. 

• High attention to detail 

• Excellent organisational and multi-tasking skills including the ability to prioritise workload as needed. 

• Ability to self-motivate and be flexible when needed. 

• Excellent communications skills. 

• Excellent time management skills.

• Passion for Travel.

• Competent in Microsoft Office applications including Teams. 

• Conversant with GDS, preferably Amadeus.

• Knowledge of the Travel business.

Our Saga Values:

• Precision Pace - Always owning and making things happen. 
• Empathy – Always aware of others. 
• Curiosity – Always asking why.
• Collaboration – Always one team, the Saga team!

At Saga Travel Group, we’re driven by the aim of creating a place where older people are valued for their experiences. We’re a dynamic and forward-looking business with a clear, single-minded purpose: to deliver exceptional experiences every day for our colleagues and customers.

Our values underpin our approach and help guide us. We work with precision, pace, curiosity, empathy and collaboration to create a unique environment for our teams.

The vision for the Saga Travel Group is to build the travel company for the experienced traveller. We already have world-class escorted Saga and Titan touring businesses and now building a new dynamic, digital travel business that will deliver fresh, innovative product.

When you join Saga Travel Group you will work across two leading brands and play a vital role not only in our growth but in our mission to deliver lasting memories for our customers seeing them return again and again.

As an STG colleague you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Any engagement with employees or provision of CVs to employees within Saga where you have not engaged with the Talent Acquisition Team will be considered speculative and Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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