The Head of Service Management / Brands is responsible for the ongoing management of the brands / services that are owned by the food platform, ensuring appropriate marketing plans, promotional calendars and content creation is delivered that aligns to the commercial, client and consumer outcomes that Sodexo requires from these brands and services whilst using insight to inform the decision-process.

The role will lead a key element of the food transformation pillar, deployment of branded restaurants, as well as being a key member of the food transformation team.

£75,000 to £80,000 + Competitive benefits package

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

Strategy

• Develop and maintain a brand/services strategy demonstrating how the portfolio of brands/services aligns to the regional objectives of Sodexo.
• Support the Global Food Platform team in the development of global strategic plans for the brands/services

Brand and Service Management

• Ensure are brands and services are fit for purpose and aligned to the UK&I business
• Maintain the brands to a five-star standard, updating all internal documentation as a minimum annually
• Ensure all brands/services have annual plans in place along with owners, that are aligned to the business needs and the architecture of the brands/services

Commercial Modelling

• Ensure all content, both seasonal, annual and promotional is costed to meet briefs / brand and service targets for margin.
• Working with the business, and Head of Retail to develop a pricing strategy for all brands / services

Marketing

• Develop consumer facing marketing plans for brands / services including promotional campaigns and an annual calendar of events to drive sales.
• Track ROI on marketing activity and feedback as to achievement of targets / results from brand and services marketing activity.
• Alignment of marketing plans with the digital marketing manager to ensure an omni-channel experience

Coordination

• Ensure the brand/service managers act as the custodians of their respective brands/services and manage the coordination of all activity relating to the brands/services to deliver the outcomes by the agreed dates from with the segments / food platform
• Work with the Food Platform Director and team in delivering the wider food platform strategy
• Coordinate with all stakeholders to achieve the right outcomes at the right times

Essential

• Ability to develop and maintain effective working relationships with all key stakeholders
• An in-depth knowledge of marketing and delivering marketing and promotional campaigns
• Proven experience in managing high street brands (food / coffee led) including the ownership, development and implementation of brand plans
• An in-depth knowledge or product and menu development
• Excellent people management and coaching skills
• Clear communicator, both spoken and written with strong presentation skills
• Ability to work autonomously and prioritize high volumes of work
• Clear understanding of the role of food to Sodexo and a foodie at heart
• Excellent interpersonal and leadership skills, as well as ability to interact with and influence stakeholders at all levels of organization and with different cultures

Desirable

• Clear understanding of food supply chains
• Project management and delivery experience
• Experience of delivering social value through brands
• Experience in development of sustainability credentials for brands / services

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process