Job Title: Credit Controller

Reports to: Sales Ledger Supervisor

Location: Potters Bar

Job Purpose:

The Sales Ledger Controller reports to the Sales ledger Supervisor. The position holder is responsible for ensuring invoices are collected within the agreed payment terms; the production of accurate and timely reconciliations and dealing with invoice queries - some of which are of a complex nature. There is also a requirement to fulfill other ad hoc day-to-day duties in order to ensure effective, efficient and accurate financial operations, whilst complying with company policies and procedures to ensure that a high level of customer service is upheld at all times.

Accountabilities:

• Responsible for a portfolio of customers’ worth up to £45 million annual revenue for specific companies within the Caretech Group. These are the group’s key accounts.
• The production, reconciliation and explanation of complex scheduled payments received from customers.
• Resolve unallocated cash balances on a timely basis.
• Production of an updated analysis of overdue debt.
• Chasing invoices by phone or email to reduce the debtor balances and debtor days.
• Resolving invoice and billings queries and referring internally, as required, for timely resolution.
• To assist Finance, particularly management Accounts with the month end process.
• To understand and apply GDPR when dealing with customers and data recording/storage.
• Resolving complex rate and split funding queries.
• Assisting with internal and external audit requirements as instructed.
• The position holder will be expected to build and maintaining good relationships with customers by understanding their operations and determining how best to ensure payment terms are met.
• Supporting Senior Management with query/invoice/payment updates.
• Building relationships with internal and external stakeholders.
• To ensure monthly cash and overdue debt KPIs are achieved.

Personal Characteristics

• Personally aligned with our core values and beliefs; care, honesty, open, driven and committed.
• The ability to cope with deadlines and prioritise work demands whilst remaining professional and focused.
• Organised and methodical.
• Adaptable to change in a fast paced dynamic environment.
• Excellent communication skills and an ability to liaise appropriately with stakeholders and customers at all levels including cross function Department Managers.
• A team player with a collegiate attitude and willingness to help others and go beyond their formal role.

Experience and Skills Required

Essential

• Proven experience and knowledge of the processes of allocations, postings, journals, debits and credits.
• Intermediate Excel experience (Pivot table, Formulas, V-Look up, Conditional formatting).
• Demonstrable capabilities to produce accurate and timely reconciliations of debtor and sales ledger accounts.
• Previous experience of dealing with large complex ledgers.
• Excellent communication skills and record of accomplishment of building strong relationships with customers.

Experience and Skills Desirable

ICM or AAT qualified working towards qualifications.

Credit control experience with NHS/Public sector.

The job description is subject to change as the role evolves.

Credit Controller - Potters Bar - SYS3125