** This is a hybrid role which means you’ll be based at home but with regular days in the office to collaborate with colleagues. So, it’s important you live within a reasonable commuting distance of our office in Folkestone and we’ll set you up for success by providing the technology you need and a packed induction programme to guide you through your first weeks with us. You’ll need to have a quiet space at home to work as well as a good internet connection. **

 An exciting opportunity has arisen for a Travel Product and Commercial Executive to join our Health and Travel Team.

You'll bring good Insurance product knowledge to this role and will be working within the cross functional team to ensure adherence to FCA guidelines as well as delivering product development and enhancements to business plan.

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a fantastic opportunity to further develop your career with Saga.

If this sounds like a role for you then keep reading...

The standard benefits when you join Saga include: 

• Remote working available where possible

• 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year 

• Free private medical insurance after 1 years' service 

• Workplace Pension 

• AXA Be Supported 

• A range of reductions and offers from leading retailers, travel groups and entertainment companies

• Working with the Product & Commercial Manager and wider Product & Commercial Team to manage and develop market-leading insurance products incorporating key regulatory principles, including Consumer Duty.
• Working within commercial relationships with Suppliers and Conduct Risk to ensure adherence to FCA guidelines
• You will be responsible for maintaining clear and consistent lines of communication across all stakeholders, working with the Product Lead, ensuring that the needs of the department and suppliers are appropriately represented and information is cascaded in a timely manner.
• Demonstrate a comprehensive understanding of the Travel product, procedures and systems across the business and ensure the knowledge is kept up to date.
• Involvement in all areas of product and commercial management, including Annual Product Value Assessments & product development where required.
• Project management, with particular focus on cross-functional team working and Supplier relations - attendance at Supplier meetings where required.
• Technical and management input into complaints handling, including intervention where necessary to ensure the fair and effective resolution of customer disputes.
• Management of competitor and industry research and analysis, including the maintaining of price competitiveness consistent with the Saga brand through market comparisons and actuarial liaison
• Undertake root cause analysis of products to understand key drivers behind customer complaints and deliver innovative solutions

• Experience working within the Travel Insurance Industry
• Knowledge of general insurance markets, products and practices including regulatory regime and Consumer Duty.
• Travel insurance product knowledge.
• Knowledge of product and commercial management principles and procedures.
• Ability to work within a team and independently.
• Ability to prioritise workload effectively.
• Ability to manage and deliver cross-functional projects to tight deadlines.
• Ability to challenge and improve existing processes.
• Commercially aware and able to develop and implement product initiatives to meet customer needs.
• Ability to manage delivery and analyse market research.

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

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